Terms and Conditions

  1. Lights Up reserves the right to accept and/or exclude students at their discretion, completion of an application form does not automatically guarantee a place in the chosen program. Enrolment is subject to available space to our discretion. Deposits paid will be refunded on request should we not be able to offer a space in your requested class time.
  2. Program times and dates are subject to change. Students will be informed via emails provided for correspondence with as much notice as possible.
  3. Personal Data collected for registered students will be stored on our secure systems, this information is kept in the strictest confidence and will not be shared with any 3rd parties, ever. Information provided to us may be used for contact and marketing solely by ‘Lights Up’ from time to time.
  4. A deposit and one time sign up fee ($30) is required for all new students registering at Lights Up and registration assumes you are committing to the full term of classes (10 weeks) or full week of camp. For weekly programs, new students have the option to attend the first 2 classes of the term as a ‘try out’ by prior arrangement (please contact us to request this), if for whatever reason you decide to cancel your place during or after the ‘try out’, this can be done in writing (email or ‘contact us’ on the website) before the 3rd weekend of classes. Your place will be cancelled and no more fees will be due. Try outs and day drop ins are not available for camps.
  5. Cancellation Policies:
  • Weekend and afterschool programs: Should circumstances change and cancellation of an upcoming program is needed, a minimum of THIRTY (30) days is required BEFORE the commencement date of the program in order to receive a deposit and/or fee refund. All cancellations will incur a $25 administration fee to cover associated merchant costs to process your refund.
  • Camps: Should circumstances change and cancellation of an upcoming program is needed, a minimum of FORTY FIVE (45) days is required BEFORE the commencement date of the camp in order to receive a deposit and/or fee refund. All cancellations will incur a $25 administration fee to cover associated merchant costs to process your refund. Deposit refunds for cancellation >45 days are subject to a $10 fee.
  • Cancellations and refunds within the cancellation cut off time frame or once the program is underway, are to the discretion of Lights Up based on individual circumstances, pro-rated credits of remaining fees, for future programs are available. Cancellation requests must be in writing, please email [email protected] or visit the ‘contact us’ link.
  • Credits of fees granted are valid for future registrations up to 12 months from the date of issue. Programs can commence later than this 1 year window to register. Credits are not transferable, refundable or exchangeable for cash.
  • Weekend programs: Lights Up is an ongoing program and therefore current students have a guaranteed place for the next session. Confirmation of attendance is required in writing, via email or requested forms etc.. in order to hold your place for a subsequent session.
  • Weekend programs only; The $30 one time sign-up fee includes a Lights Up Shirt, Bag, Binder (Spotlight and Company only) and is payable at 1st signup only. The sign-up fee is non-refundable for cancellations, to the discretion of Lights Up. Sign up fees are not required for camp places.
  • Deposits are required to book and hold your place in a particular program and are deducted from the balance due THIRTY (30) days prior to the class or camp commencement, We will send you payment reminders when fees are due. Deposits are non-refundable for cancellations within cancellation cut-off period or once term has begun, refunds for cancellations after classes have been attended are at the discretion of Lights Up.
  • Pandemic related cancellations; Should we be required by any government mandate to pause or cancel any programs upcoming or in session, full or pro-rated credits for unused classes will be given, credits can be used towards any future Lights Up program. Should ‘Lights Up’ be forced to cancel any program for reasons related to the pandemic, alternate classes will be offered, if alternates are not an option for you, refunds or credits will be given for unused deposits and fees.

 

  1. Staff changes and absences are sometimes unavoidable and Lights Up reserves the right to change staff members if/when required.
  2. Lights Up will occasionally take record video and photographs at classes and performances for use in our own marketing, promotions and for record purposes. This material will not be shared or provided to 3rd parties, nor will name credits be given. Should you prefer your child(s) not to be recorded, please inform us in writing prior to your commencement at Lights Up.
  3. Lights Up Theatre Schools and its staff’s liability is limited solely to gross negligence and only during scheduled class times or events.
  4. Parents must agree to our ‘Declaration to Participate’ detailed below prior to commencement of classes. But submitting your application you are deemed to have read, understand and agree to the declaration.
  5. Lights Up will endeavour to run classes on all scheduled and booked dates, however ‘acts of god’ such as heavy snow, flood, fire or forced closures can occur, which are beyond Lights Up control and may require one time cancellation of classes for these specific events. If scheduling allows, Lights Up may offer make up classes in place of cancellations but this may not always be possible.
  6. Lights Up require parents to collect students promptly at the end of a scheduled class or camp day. We are unable to offer after class care for students due to venue restrictions. We understand occasional lateness does occur but request students are collected no later than 15 minutes after class finishes. Parents who arrive late for collection agree to pay a $25 fee for every 15 minutes of time over this initial 15 minute grace period, at the discretion of Lights Up.
  7. Discounts offered for classes and camps are at the discretion of Lights Up. Sibling discounts apply to the 2nd and any subsequent siblings being enrolled together. The discount is applied against the lowest fee. Siblings must be directly related, sibling discount does not apply to cousins, friends etc.. Multi camp discounts apply to 2nd and subsequent camps registered for within the same calendar year, 2 week intensive camps are not part of this promotion.
  8. From time to time, Lights Up may offer financial credits to family accounts for cancellations or individual circumstances to the discretion of Lights Up. Credits are valid for 2 (two) calendar years from the date of issue and can be applied to any future Lights Up program within this time period. Credits cannot be extended past the 2 year time frame (at the discretion of Lights Up).
  9. Lights Up can accept no liability for personal belongings which may be lost, damaged or stolen at our venues or events.  Lost and found will be collected each session held for the duration of the specific term or session. Items will be reunited on request.
  10. Displayed fees are subject to 5% GST added at enrolment.
  11. Fee balance payments; Our preferred method of payment is E-Transfer, we can also accept cash or cheques at the first class by arrangement. Installment payments for weekly programs are also accepted by arrangement. Credit cards are NOT accepted for balance payments if at all possible. Any credit card balance payments are subject to a 2.4% (of total balance due) fee to cover processing charges.
  12. Lights Up is unable to provide make-up classes for students who miss classes during the session, as our classes are group classes. Further, as our costs are set, we cannot offer refunds for individual missed classes.

DECLARATION TO PARTICIPATE

I, being the parent/legal guardian of the child(ren) named on this application, declare that the information, medical details, or other conditions which may affect my child’s ability to participate in Lights Up Musical Theatre Schools are correct to the best of my knowledge.

I grant permission for my child to participate in all activities and understand that Lights Up Musical Theatre Schools does not provide health insurance or medical coverage. I acknowledge that I am responsible for arranging and paying for any medical treatment which may be required while my child is participating in Lights Up, regardless of the reason that such medical treatment is necessary.

In the event that my child requires medical treatment while attending a Lights Up Musical Theatre Schools program, and cannot be immediately contacted, I authorize to provide any and all necessary medical help for my child while he or she is under the supervision of the Lights Up Musical Theatre Schools and authorize Lights Up Musical Theatre Schools to permit any medical treatment provider to take all reasonable measures to treat any injury or sickness that my child may suffer.

I acknowledge that there are risks inherent to participation in Lights Up Musical Theatre Schools and that as a result of these risks, my child may suffer injury.  Nevertheless, I acknowledge that my child’s participation in Lights Up Musical Theatre Schools is entirely at his or her own risk.

I waive any claim I may have against Lights Up Musical Theatre Schools and agree to indemnify and hold harmless Lights Up Musical Theatre Schools for any claim arising from my child’s participation.

PRIVACY POLICY

We always place a strong commitment on respecting the privacy of our visitors and we recognize the need for the individuals with whom we do business and employees for the proper protection of any information that you agree to share with us. Our Privacy Plan includes guidelines on the collection, storage, use and retention of your personal information as follows:

Collection:

Lights Up Theatre Schools collects personal information about individuals (clients, suppliers, employees, etc.) in order to better manage our business. Lights Up will inform such individuals about the use/disclosure of the information given. We will limit the collection and use of personal information to that required for valid business purposes or to comply with legislation.

Accuracy:

Lights Up Theatre Schools will make every reasonable effort to ensure that the personal information we collect and use is accurate and complete. Individuals providing personal information will have the opportunity to review and correct their personal information, and on written request by an individual to whom the information relates, the organization will modify the information as required.

Storage:

Lights Up Theatre Schools will store personal information using electronic means in such a way as to prevent unauthorized access, collection, disclosure, use, or disposal of personal information.

Retention:

Lights Up Theatre Schools will establish a retention period for all personal information collected. This period may be related to legislation other than PIPEDA (Employment Standards, for example).

Disclosure:

Lights Up Theatre Schools will not disclose personal information to employees or any third parties unless the individual consents.

Access:

Lights Up Theatre Schools promotes an individual’s right of access to their personal information. We will provide access to the information upon request. Access will be granted according to our established procedures. Note: Access to a record may be subject to the payment of any fee required according to our organization policy.

Your Consent:

By using our site, you consent to our website’s Privacy Plan.

Opt-out:

Lights Up Theatre Schools uses various analytics tools in order to gather non-personal information when you use our website. This information includes IP addresses, cookies, device/software identifiers, referring and exit URLs, user behaviour metrics and statistics, usage history and other related information.

The third-party analytics companies who gather information on our site may independently collect information relating to your activities across their online network. Many of these companies do this under their own privacy policies.

You may also opt-out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt-out of Google Analytics by visiting the Google Analytics opt-out page.

Read more about Google Remarketing Privacy Guidelines and Restrictions.

We will never share, sell or rent information that you supplied to use. Please do not hesitate to ask us at  [email protected] if you have any questions regarding our Privacy Plan.